FREQUENTLY ASKED QUESTIONS
Q: Do you ship to Hawaii/Alaska?
A: Yes; at no additional cost to you.
Q: Do you ship internationally?
A: While Palladio is sold worldwide, our facility only ships to the United States and Canada. International residents may purchase Palladio products from any of the following web retailers: Amazon.com. IHERB.com
Q: How long before I receive my order?
A: All orders are mailed via USPS First Class Mail, usually within 1-3 business days. Once shipped, you will receive an automated email with your tracking information enclosed. As our office is located in Florida, delivery times vary; but all packages are generally received within 5 business days.
Q: What is your return policy?
A: We, at Palladio Beauty Group, are committed to providing our customers with the highest-quality of affordable cosmetics, and we proudly guarantee every product we sell. If you are unhappy with any item purchased from our online store, simply return the unused portion within 30 days of the purchase date, and we will gladly exchange the item for a product of equal or lesser value -- no questions asked and no receipt required. (All sales are non-refundable; buyers are responsible for any/all return shipping charges. Closeout sales are final and ineligible for returns/exchanges.)
PLEASE NOTE THAT RETURNS AND EXCHANGES WILL ONLY BE MADE ON ITEMS PURCHASED AT WWW.PALLADIOBEAUTY.COM. Items purchased from any other store or website will not be returned or exchanged.
Q: Is my credit card transaction secure?
A: Yes! Palladio Beauty Group is a verified Authorize.net merchant. Authorize.net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.net than any other payment gateway to process their e-commerce transactions. For more information about the benefits of Authorize.net's secure transaction processing, please visit www.Authorize.net.
Q: Where can I find product ingredients?
A: A complete list ingredients for each category (lipstick, lip gloss, etc.) can be found in the Ingredients section of that product's page on our website. Ingredients are also printed on the outer packaging of every individual item.
Q: Do Palladio products contain gluten?
A: Most of our products are gluten free in their composition. We have a dedicated page for Gluten free items on our site. Also look for the Gluten Free icon on the product page that identifies Gluten Free items.
Q: Does Palladio test on animals?
A: No, we do not test any of our ingredients or finished products on animals.
Q: Am I able to test your products before buying?
A: Sure. Many Palladio displays feature testers for nearly every product we manufacture and we'll happily assist you with finding a store location in your vicinity--just ask.
Q: I host a beauty blog/Youtube channel on which I post cosmetic reviews and tutorials ... Would Palladio like to sponsor me with some free products?
A: Social media has become one of today's standard and most effective advertising methods; and our company has partnered many bloggers and Youtube gurus in the recent years (such as MakeupGeek.com, CarahAmelie03, emilynoel83 of Beauty Broadcast, stillGLAMOURUS, makeupbyrenren, macface2adore, and SHINE Beauty Beacon to name a few.)
If you are interested in reviewing our products through social media, email email@example.com. Be sure to include a link to your blog or channel. (Please note that not all requests will be approved.)
Q: How do I become a Palladio retailer/distributor?
A: We are unable to release wholesale information and pricing without first validating your company. Please send an email with all of the following details to firstname.lastname@example.org:
1) Company Name
2) Business Address
3) Business Phone Number
4) Owner's Name
5) Federal Tax ID Number
6) Website (if applicable)
7) Countries in which you intend to sell our products (distributors only)