Privacy Policy

Privacy Policy

Palladio Beauty Group (“Palladio Beauty,” “Palladio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through PalladioBeauty.com (the “Site”).

This Privacy Policy explains what personal information we collect, how we use and disclose it, the choices available to you, and the privacy rights that may apply depending on where you live.

1. Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, including products purchased, order history, payment status, shipping information, returns, and related customer service communications.
• Account information, if you create or use a customer account.
• Payment information. Payments are processed through Shopify and applicable payment providers. We do not directly store complete payment card information.
• Communications, including information you provide when contacting customer service, submitting a form, participating in a promotion, or using chat or other support features.
• Marketing information, such as your email marketing preferences and interactions with promotional communications.
• Device and usage information, including IP address, browser type, operating system, device information, pages viewed, referring URLs, interactions with the Site, and similar technical information.
• Cookie and tracking information, as described in the Cookies and Tracking Technologies section below.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, contact us, submit a form, sign up for marketing, or otherwise interact with the Site.
• Automatically through cookies, pixels, analytics technologies, and similar tools when you visit or interact with the Site.
• From service providers and business partners that help us operate our website, process transactions, provide analytics, advertise our products, prevent fraud, or provide customer support.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders, payments, deliveries, returns, and refunds.
• Provide customer service and respond to questions or requests.
• Create and manage customer accounts.
• Operate, maintain, secure, troubleshoot, and improve the Site.
• Understand how visitors use our Site and measure Site performance.
• Personalize content and customer experiences.
• Send marketing communications when permitted by applicable law and your preferences.
• Measure and improve advertising and marketing campaigns.
• Detect, investigate, and prevent fraud, security incidents, abuse, and other harmful activity.
• Comply with legal obligations, enforce our agreements, and protect our legal rights.
• Process and respond to privacy rights requests.

4. Email and Marketing Communications

If you sign up to receive marketing communications from us, we may send you information about Palladio Beauty products, promotions, launches, and other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. You may still receive non-promotional communications when necessary, such as order confirmations, shipping updates, account notices, or responses to customer service requests.

5. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, analytics technologies, and similar technologies to operate the Site, remember preferences, understand Site usage, measure performance, and support advertising and marketing.

These technologies may generally fall into categories such as:

• Necessary cookies that are required for the Site to function, including shopping cart, checkout, security, authentication, and similar functions.
• Functional or preference cookies that remember choices and help provide enhanced Site functionality.
• Analytics or statistics cookies that help us understand Site traffic, visitor interactions, and performance.
• Marketing or advertising cookies that may be used to measure advertising, understand campaign performance, or provide advertising that may be more relevant to you.

Where required by applicable law, non-essential cookies and tracking technologies are used based on your consent or other applicable privacy choices.

You can review or change your cookie preferences at any time by using the cookie preferences control available on the Site.

6. Google Analytics

We use Google Analytics to help us understand how visitors interact with the Site, including information about Site traffic, page views, and other usage activity.

Where required, Google Analytics and related Google technologies are subject to the consent choices you make through our cookie consent system.

7. Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform and related technology that allow us to operate the Site, process transactions, and provide products and services to our customers.

Information processed through Shopify may be handled in accordance with Shopify's own privacy practices and applicable agreements between Shopify and Palladio Beauty.

8. Payment Processing

Payment transactions are processed through Shopify and applicable payment providers. Payment card information is handled using security standards applicable to payment processing, including the Payment Card Industry Data Security Standard (PCI DSS), where applicable.

9. How We Disclose Personal Information

We may disclose personal information to:

• Shopify and payment processors that support our ecommerce operations.
• Shipping, fulfillment, logistics, and delivery providers.
• Technology, hosting, security, fraud-prevention, and customer support providers.
• Analytics and measurement providers.
• Advertising and marketing partners, subject to applicable law and your privacy choices.
• Professional advisers, auditors, insurers, or other parties when reasonably necessary for business or legal purposes.
• Government authorities or other parties when disclosure is required by law, regulation, legal process, or valid governmental request.
• A purchaser, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Depending on applicable privacy law, certain disclosures involving advertising or cross-context behavioral advertising may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.

10. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have rights regarding your personal information. These rights may include the ability to request access to personal information, obtain a copy of your information, correct inaccurate information, request deletion, withdraw consent, object to or restrict certain processing, or opt out of certain uses or disclosures of personal information.

Rights vary by jurisdiction, and certain requests may be subject to verification, exceptions, or limitations under applicable law.

United States

Residents of certain U.S. states may have rights to access, correct, delete, or obtain a copy of personal information and, where applicable, to opt out of the sale or sharing of personal information or certain targeted advertising.

To submit an access, correction, deletion, or other applicable U.S. privacy request, visit: US Privacy Requests.

To manage applicable sale, sharing, or targeted-advertising choices, visit: Your Privacy Choices.

You may also access our: Do Not Sell or Share My Personal Information request page.

Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control (GPC).

European Economic Area, United Kingdom, and Applicable European Privacy Laws

Where applicable, you may have rights including access, rectification, erasure, data portability, restriction of processing, objection to certain processing, and withdrawal of consent.

You may submit an applicable European privacy request through our GDPR Privacy Requests page.

You may also have the right to lodge a complaint with the applicable data protection authority in your country or jurisdiction.

Canada

Canadian residents may have rights relating to access, correction, consent, and the handling of personal information under applicable federal or provincial privacy laws, including PIPEDA and, where applicable, Quebec privacy law.

You may submit a Canadian privacy request through our Canadian Privacy Rights (PIPEDA & Quebec Law 25) page.

Where applicable, you may also have the right to withdraw consent or file a complaint with the appropriate Canadian privacy authority.

Australia and New Zealand

Residents of Australia and New Zealand may have privacy rights under applicable privacy laws, including rights relating to access, correction, and complaints concerning the handling of personal information.

You may submit an applicable request through our Privacy Rights (Australia & New Zealand) page.

11. Privacy Requests and Identity Verification

We may need to verify your identity before processing certain privacy requests. The information required for verification will depend on the nature of the request and applicable law.

We use Consentmo as a privacy compliance service provider to help process and manage certain privacy rights requests. Information submitted through our Consentmo-powered privacy request pages may be processed by Consentmo on our behalf for the purpose of handling your request.

We will respond to verified privacy requests within the time required by applicable law. We may deny or limit a request where permitted by law and, where required, will explain the reason for doing so.

12. International Data Processing

Palladio Beauty is based in the United States, and our service providers may operate in the United States and other countries.

As a result, personal information may be processed or stored outside the country where you live. Where required by applicable law, cross-border transfers of personal information are handled subject to applicable legal requirements and safeguards.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain business and transaction records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect against fraud or abuse.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

15. Third-Party Websites and Services

The Site may contain links to websites, applications, marketplaces, social media platforms, or services operated by third parties. Their privacy practices are governed by their own policies, not this Privacy Policy.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Chat and Customer Support Features

If you use chat, automated assistance, or other customer support features available through the Site, we may collect information you provide during those interactions and related technical information needed to provide support.

Please avoid submitting sensitive personal information through chat unless it is necessary for us to assist you.

17. Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of the page. Material changes may also be communicated through additional notices where appropriate or required by law.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us at:

Palladio Beauty Group
Attn: Privacy Compliance Officer
3912 Pembroke Road
Hollywood, Florida 33021
United States

Email: beauty@palladiobeauty.com

For privacy rights requests, please use the applicable request page described in the Your Privacy Rights and Choices section above whenever possible.